Privacy Policy

Thank you for visiting our website Your privacy is important to us. This Privacy & Security Policy (“Privacy Policy”) applies to information collected by (our site) from website or received through the email/phone, which we may retain and use for the purpose of providing you services. By visiting our site, you consent to the practices described in this Privacy Policy. This Privacy Policy does not apply to our business partners, affiliates or other third parties. Please review the privacy policies of the other parties with whom you may interact.


This Privacy & Security Policy (“Privacy Policy”) applies to information collected by is committed to protecting the privacy of its patients (“Patients,” or “you”). We have created the following Privacy Policy to give you an overview of the type of information we collect, how the information is used & how the information is safeguarded.

Information is collected from Patients by through the use of the web site. This Privacy Policy applies only to information collected by By visiting web site, you consent to the practices described in this Privacy Policy.

This Privacy Policy does not apply to our business partners, affiliates or other third parties. Please review the privacy policys of the other parties with whom you may interact.

User Or Patient Information Collected

Active Collection collects certain information either voluntarily or as required in order to allow Users or Patients to register with or use certain services or features. Users or Patients explicitly provide this information voluntarily, & some or all of this information may be personally identifiable. This type of information includes:

  1. Login & Order information

Your contact details such as patient name, email address, phone number & address. Your order & transaction information including service & pricing details, the date of purchase, visit history, etc. Your demographic and medical history (if needed) for providing the requested services.

  1. Survey data

Information from optional online surveys on our or third party sites (posted by which may include demographic information (like gender, age, income) as well as product & service preferences of Users.

  1. Email / Phone interactions

Email or phone communication by any Patient directly with, such as service enquiry, appointment information, disputes or complaints, etc.

Passive Collection

Some information is collected automatically while you are using the web site. This type of data is not personally identifiable information. It is important to note that stores this information in order to ensure its Patients receive optimal service while using services. This type of information includes:

Log Files

Your session log information on our site which includes your navigation within the site, source of traffic, IP address (from which we can approximately determine user location), browser type, browser language, operating system, date & time of request, etc. Log files are used to track site usage & engagement & to gauge the effectiveness of our different services. We use your IP address to help diagnose problems with our server & to administer the web site


Cookies is a piece of data stored by a website within the user’s browser which enables the browser to remember information & preferences for the user, such as clicking particular buttons, logging in, or having read certain pages on our site. All leading Internet companies such as Amazon, Yahoo, Google & Facebook use cookies. You can set your browser to notify you when you are sent a cookie, & you can decide whether or not to accept it.

Social Media Information

This refers to third party sign in information shared on our website such as Facebook, Twitter, Pinterest sign in information. Refer to your social networking sites to know more about how you can manage / control how this information is shared with other sites. Please note that user generated content on the site shared by users via reviews, blogs, online chat or instant messages, discussion boards, forums, user testimonials etc. are not considered as personal information & is not subject to the terms of this privacy policy.

Using Patient Or User Information

We only collect User or Patient information as required to conduct our business & to enable us to provide the best services to you. We do not sell or rent this information to third parties.

User or patient information (as defined above) will be used as described below:

User & Patient information will be sharable with only with those subsidiaries, affiliates & partners who are also involved in delivering the service & exclusively to enable them to deliver the services or fulfil the order or requirement from you. Those entities & affiliates may not market to you as a result of such sharing unless you explicitly opt-in.

We will also need to share some or all of your information as governed in the case of acquisitions by or mergers with other business entities.

We use some of the User & Patient information defined above to understand patient behaviour & thus offer better & more relevant experiences to you. We use certain information in an aggregated form across users to compile statistical & demographical profiles for our business & marketing activities.

We use this information to inform you about offers & deals, new clinics, etc. We will always provide you the option to opt-out of such services.

We use session log & traffic flow information to understand how users are interacting with our site & to make improvements. This will also be used by us to understand & analyse patient preferences, visit patterns & behaviour at an aggregate level.

We use IP address, traffic sources, user navigation across the site, browser & OS information etc. to measure overall site performance in terms of number of users, user engagement, time spent by users on the site etc.

We will also need to use User or Patient information in case required in aspects such as legal disputes or other legal processes; to comply with any statutory or regulatory requirement; to troubleshoot problems; to detect & protect against error, fraud & other criminal or illegal activity; to collect fees owed; to enforce our terms & conditions; to prevent abuse of our services & to prevent violation of the rights of third parties, other users or the general public.

Accessing & Changing Personal Iinformation

To assure that the information collected is accurate & up-to-date, web site allows Patients to access & to correct any inaccuracies in the information submitted online. Patients may also email us at if they have questions or concerns about the accuracy of their information.

Linking may offer links to other web sites. Please be aware that is not responsible for the privacy practices of such linked sites, including sites of our partners. We encourage our Patients to be aware of this when they leave & to read the privacy policies of each web site that collects personally identifiable information. This Privacy Policy applies solely to information collected on website.

Data Management & Access Control

All employees of are informed of the company’s security policies. new hires are briefed on security & privacy issues & the security. reviews security measures at regular department meetings.

Security & privacy threats, operational & technical vulnerabilities have been assessed & countermeasures have been taken to reduce these vulnerabilities. New threats are consistently evaluated & measures are taken to prevent them from occurring at

Only authorized personnel have access to restricted data. Access to sensitive data such as patient financial information & individually identifiable information is revoked in a timely manner for employees who change function or resign. Nondisclosure Agreements are in place with contractors & third parties having access to sensitive data.

Changes To This Privacy Policy

Our privacy policy was last updated on 24-07-2015. We may change our Privacy Statement from time to time. If we do, we will update this Privacy Statement on our website. To make sure you are aware of any changes, please review this statement periodically.

Grievance Officery

In accordance with Information Technology Act 2000 & rules made there under, the name & contact details of the Grievance Officer are provided below:

Arun Kalluraya, Director Vitalife Email :


Questions regarding this statement should be directed to the following address:

Terms & Conditions

Welcome to our website ( If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Vitalife, Pasteur Health Services and Pinnacle Vitalcare Health Services relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). Your use of this website and any dispute arising out of such use of the website is subject to the laws of the Republic of India.